1.1 These Terms and Conditions ("Terms") govern use of the MeterQube platform operated by MeterQube Ltd ("MeterQube", "we", "us", "our"), registered in England & Wales.

1.2 By using the platform, you agree to these Terms. If you do not agree, do not use the platform.

2.1 MeterQube is a B2B marketplace connecting warehouse owners ("Listers") with businesses seeking storage space ("Renters").

2.2 MeterQube facilitates listings, bookings, e-signing, and payments but is not a party to any warehouse rental agreement.

3.1 Users must be legally registered businesses or authorised representatives.

3.2 Users must provide accurate, current information and safeguard login credentials.

3.3 MeterQube may suspend or terminate accounts for breach, misuse, or unlawful activity.

4.1 All enquiries, bookings, payments, renewals, and formal notices relating to a listing introduced through MeterQube must remain on-platform.

4.2 Bypassing the platform (including direct payments or side agreements) is prohibited and may lead to suspension and a charge equal to the lost platform commission.

7.1 All bookings and payments occur through MeterQube (Stripe).

7.2 The Rental Fee displayed at checkout includes MeterQube's commission; taxes such as VAT apply where required.

7.3 Refunds and cancellations are governed by the separate MeterQube Cancellation & Refund Policy, incorporated by reference.

7.4 MeterQube or the Lister may withhold access until payments are fully cleared.

8.1 Failure to vacate by the booking end date may incur a daily holding or overstay fee shown on the platform.

8.2 Early exit by a Renter is subject to the Cancellation & Refund Policy.

8.3 If a Lister ends a booking early without valid cause, the Renter receives a pro-rata refund of unused days already paid, in accordance with the Cancellation & Refund Policy.

10.1 Lister Insurance: Maintain public-liability (minimum GBP 2 million) and property or building cover.

10.2 Renter Insurance: Maintain goods-in-storage insurance for full replacement value.

10.3 Provide proof of insurance upon request; failure may result in denied access or termination.

10.4 Full insurance details appear in Appendix B.

11.1 Renters are liable for damage caused by their goods, employees, or agents (fair wear and tear excepted).

11.2 Listers are liable for direct loss to a Renter's goods arising from structural failure or Lister negligence.

11.3 Reasonable service charges (e.g., handling, overtime, cleaning due to misuse) may be invoiced via the platform with supporting evidence.

12.1 Prohibited Goods include hazardous, illegal, perishable, living, waste, or high-value items (see Appendix A).

12.2 Storing such goods constitutes a material breach and may lead to immediate termination, removal of goods at the Renter's expense, and claims for resulting losses.

13.1 All users must comply with applicable UK laws (health and safety, fire safety, environmental, equality, customs, or HMRC).

13.2 Users must uphold the Modern Slavery Act 2015, Bribery Act 2010, and Equality Act 2010.

13.3 Breach of this clause is a material breach entitling MeterQube or the other party to immediate termination.

14.1 Each user indemnifies MeterQube Ltd against claims, fines, or costs arising from:

1. (a) their breach of these Terms or applicable law;
2. (b) their negligent acts or omissions; or
3. (c) any attempt to circumvent the platform.

15.1 MeterQube is not responsible for the premises, goods, or the Lister-Renter contract.

15.2 MeterQube excludes liability for indirect or consequential losses (including profit, revenue, opportunity, or business interruption) and is not liable for loss of data or service interruptions.

15.3 Total aggregate liability to any user is limited to the total fees paid by that user to MeterQube in the 12 months preceding the claim.

15.4 Nothing limits liability for death or personal injury due to negligence or for fraud.

16.1 No party (including MeterQube) is liable for delays or failures caused by events beyond reasonable control (including natural disaster, pandemic, war, strike, outage, cyber-attack, or legal order).

16.2 If such an event lasts 30 days or more, affected bookings may be cancelled without liability; related refunds are handled per the Cancellation & Refund Policy.

17.1 Users must first attempt good-faith resolution directly.

17.2 Failing that, these Terms are governed by the laws of England and Wales, with exclusive jurisdiction of the English courts.

17.3 Optional arbitration for enterprise or high-value contracts may be agreed by written addendum.

18.1 MeterQube is an independent data controller under the UK GDPR and Data Protection Act 2018.

18.2 We share necessary booking information between Lister and Renter to enable transactions and retain records for compliance and dispute resolution.

18.3 Processing is detailed in our Privacy Policy, available on the platform.

19.1 All platform content, software, and branding belong to MeterQube Ltd.

19.2 Users may not copy, scrape, reverse-engineer, or reproduce the platform without written consent.

19.3 MeterQube may use anonymised or authorised listing data, ratings, or reviews for marketing purposes.

20.1 MeterQube may update these Terms from time to time.

20.2 Continued platform use after updates constitutes acceptance of the revised Terms.

20.3 The effective date appears at the top of this document.

MeterQube Ltd

4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB