Billing & Payments

Managing payments on MeterQube is fast, transparent, and secure. We use Stripe, a trusted global payment processor, to handle all transactions, ensuring smooth payouts for warehouse owners and secure payments for renters.

1. How Payments Work

For Renters (Space Seekers)

You're only charged after your booking is approved and both parties sign the contract.
Payments are processed automatically through Stripe's secure system.
You'll receive a confirmation email and digital receipt for every payment.
The transaction summary appears under Dashboard → Your Bookings → Booking Details.

Tip: You can also choose to have receipts automatically emailed to your registered address.

For Listers (Warehouse Owners)

Once a renter's payment is confirmed, MeterQube securely holds the funds until the rental period begins.
Payouts to warehouse owners are then automatically processed through Stripe on a weekly schedule.
Each payout includes all cleared bookings from the previous week, minus applicable platform fees.
You can view detailed payout reports and transaction history under Settings → Payment Information.
Depending on your bank, transfers typically take 1–3 additional business days to appear in your account.

Tip: Ensure your Stripe account is fully verified to avoid payout delays.

2. Setting Up Stripe

Stripe setup is required before any listing goes live. It ensures payments and identity verification are securely linked to your business.

To connect your account:

Go to Settings → Payment Information.
Click “Connect Stripe Account.”
Complete Stripe's short verification form (takes ~2 minutes).
Once verified, payouts are automatic and receipts are generated instantly.

Note: MeterQube never stores or accesses your bank details — everything runs through Stripe's encrypted infrastructure.

3. Refunds, Cancellations & Disputes

We understand plans can change. Here's how each situation is handled:

Before Contract Signing

Renters can cancel their booking anytime — no charges are applied.

After Contract Signing

Refunds follow the cancellation terms agreed upon in your contract and MeterQube's Refund & Cancellation Policy.

Disputes

All disputes are reviewed fairly through Stripe's dispute resolution system and MeterQube's support team.

Tip: Always communicate directly with the warehouse owner first through your Inbox before escalating a dispute — most issues are resolved faster this way.

4. Taxes & Invoices

All prices shown on MeterQube include applicable taxes unless stated otherwise.
Renters automatically receive invoices after each successful payment.
Listers can download their monthly payout summaries from the Dashboard for accounting purposes.
If you need custom invoices or adjustments, contact support@meterqube.com.

5. Common Scenarios

Payment Declined: Ensure your card is valid and has sufficient balance. Try again or use another payment method.
Delayed Payout: Bank transfer times may vary. If it's been over 5 business days, contact support@meterqube.com.
Overlapping Bookings: If two renters request the same slot, payment only proceeds for the confirmed booking.

6. Additional or Adjustment Payments

In some cases, warehouse owners (Listers) may request a one-time additional payment from renters to cover extra services or costs — such as:

Additional handling or labour charges
Extended rental duration
Overtime or special access requests

These payments are processed securely through Stripe via the “Request Additional Payment” feature in your dashboard. Renters receive a clear breakdown before approving the charge, and payment records are stored alongside the original booking invoice.

Tip: Always ensure any additional payment requests are agreed upon between both parties in writing (via the in-app messaging channel) to avoid disputes.

In short: All payments on MeterQube are encrypted, traceable, and handled by Stripe. Renters pay securely, warehouse owners get paid automatically — simple, transparent, and stress-free.