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Security & Protection

Your security and data privacy are our top priority. MeterQube uses industry-standard encryption, identity verification, and trusted payment partners to keep your information safe at every step.

1. Account Security

  • Two-Step Verification: Email verification is required when creating or changing your login credentials.
  • Password Management: Create a strong password and update it anytime from Settings → Security.
  • Email Change Protection: Any request to change your login email triggers a verification link to both your old and new addresses for confirmation.
  • Login Alerts: You'll receive an email notification if your account is accessed from a new device or location.

Tip: Never share your MeterQube login credentials with anyone — even support staff.

2. Data Privacy & Compliance

  • MeterQube is fully compliant with the UK GDPR and registered with the ICO (Information Commissioner's Office).
  • We only collect and process the data necessary to run the platform, in line with our Privacy Policy.
  • All data is transmitted using SSL encryption.
  • Sensitive information is securely stored and never shared with third parties without your consent.
  • You can request data deletion or export at any time by contacting support@meterqube.com.

3. Payment Security

  • All payments are processed through Stripe, a PCI DSS Level-1 certified provider (the highest security standard for online payments).
  • MeterQube never stores card details on its servers.
  • Every payment is automatically linked to a signed contract between renter and warehouse owner.
  • Refunds, chargebacks, and disputes are handled through Stripe's secure system.

Tip: You can view or update payout information safely from Settings → Payment Information.

4. Verification & Trust

To maintain platform integrity:

  • All warehouse owners (Listers) are verified through Stripe before listings go live.
  • All renters confirm identity via email and phone verification.
  • Reviews and ratings are moderated to ensure authenticity.

5. Reporting & Support

If you notice unusual activity or need help:

  • Visit Support → Contact Us
  • Or email security@meterqube.com

Our team will investigate immediately and help you secure your account.

In short: Your data, payments, and communication are always protected by enterprise-grade security. Focus on your business — we'll handle the safety.